Cancellation
Policy
Accommodation cancellation Policy
- Cancellations made 30 days or more before arrival are refundable, minus a 10% cancellation fee.
- Cancellations made less than 30 days before arrival are non-refundable (100% charge).
Date Changes
- 30 days or more before arrival: date changes are free of charge, subject to availability.
- Less than 30 days before arrival: date changes are treated as a cancellation.
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Experiences & Transfers cancellation Policy
- Snowmobile and Sliding Snowshoe Safaris
Free cancellation up to 48 hours before the scheduled activity.
Cancellations made less than 48 hours before the activity are non-refundable. - All Other Activities
Free cancellation up to 7 days before the scheduled activity.
Cancellations made less than 7 days before the activity are non-refundable. - Transportation Bookings
Free cancellation up to 72 hours before arrival.
Cancellations made less than 72 hours before arrival are non-refundable.
Refunds
Any refundable amount is returned to the original payment method within 7–14 business days.